BillingZ Privacy Policy

1. Purpose of This Policy

This Privacy Policy explains how BillingZ collects, uses, stores, and protects your personal information when you access our website, make purchases, or interact with our services. By using our website or services, you consent to the processing of your information in accordance with this Policy.

2. Information We Collect

We collect and process the following categories of personal information:

2.1. Information You Provide Directly

• Full name
• Contact details (email address, phone number, delivery address)
• Account login details (username, password)
• Payment and billing information
• Communication records (support requests, emails, feedback)

2.2. Information Collected Automatically

• IP address and device details
• Browser type and version
• Website usage data (pages visited, session duration, referring URL)
• Cookies and similar technologies (see “Cookies” below)

2.3. Third-Party Information

We may receive information about you from:

• Payment gateways (e.g., PayFast, Ozow)
• Courier and logistics partners
• Analytics and marketing platforms

3. How We Use Your Information

BillingZ processes your personal information for the following purposes:

• To process and fulfill your orders
• To manage your account and verify your identity
• To communicate order updates, delivery notices, and customer support
• To improve our products, services, and website performance
• To comply with legal and regulatory obligations
• To send you promotions and marketing communications (where you have opted in)

4. Legal Basis for Processing

Our collection and use of your personal data are based on:

• Your consent
• Performance of a contract (e.g., completing a sale or delivery)
• Legal obligations under South African law
• Legitimate interests (e.g., fraud prevention, improving our services)

5. Data Sharing and Disclosure

We may share your personal information with:

• Payment processors to complete transactions
• Courier companies for delivery purposes
• IT service providers, hosting, and analytics partners
• Regulatory authorities if required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Policy or to comply with applicable law. Once data is no longer required, it will be securely deleted or anonymized.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information
• Request correction or deletion of inaccurate, irrelevant, or excessive data
• Withdraw consent to processing (where applicable)
• Object to certain types of processing
• Lodge a complaint with the Information Regulator (South Africa)

8. Cookies and Tracking Technologies

We use cookies to improve user experience, track website performance, and enable essential site functionality (like shopping carts and logins).

You can manage or delete cookies in your browser settings, but some site features may not function properly as a result.

9. Data Security

BillingZ implements reasonable and appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse. These include encryption, secure servers, firewalls, and restricted staff access.

10. International Transfers

If your personal information is transferred outside South Africa (e.g., for cloud hosting), we ensure it is protected under data protection standards consistent with POPIA.

11. Marketing Communications

If you opt in to receive marketing communications, we will send you product updates and promotional offers. You can withdraw consent at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. The revised version will be posted on our website with an updated “Effective Date.”

13. Contact Us

For questions, concerns, or data requests, please contact:

BillingZ Privacy Officer
Email: compliance@billingz.co.za
Address: 46 Pretorius Road, Waterfall